Privacy Policy


Word & Brown Insurance Administrators, Inc. (referred to herein as "Word & Brown", “we” or “our”) understands your concern with privacy and the collection and use of your personal information while visiting or interacting with the website (the “Website”) and is committed to protecting your privacy. This Privacy Policy sets forth our current privacy practices with regard to the information we collect when you or your computer interacts with our Website. By accessing this Website or any related or affiliated site, you acknowledge that you fully understand Word & Brown's Privacy Policy and knowingly and willingly consent to the information collection and use practices described in this Privacy Policy. The amount and type of information which we receive depends upon how you use the Website.

This Privacy Policy was updated on April 1, 2018.


This Website contains information regarding Word & Brown and its services. The services described in this Website are available only in those states and territories of the U.S. specifically referred to within the description of each such program.


If you visit our Website, we may gather and store certain information about your visit. Unless specifically provided by you or an authorized party on your behalf, the information that we collect does not personally identify you and cannot be linked back to you unless you decide at some point to identify yourself. Whether you are visiting or browsing the Website, the following information may be collected: The type of browser and operating system used; the IP address; the date and time you access our site; the number of times you have accessed our site; whether your computer is enabled for Java or cookies, browser language, application and plug-ins; the pages you visit; if you linked to the Website from another website and the address of that website. We use this information to generate statistics and measure Website activity to better provide you with an efficient experience in using our Website.


Much of the information we receive through this Website is a significant part of our business. In the future, we might buy, sell, exchange, assign, or trade business assets, which may include this information. In the event that Word & Brown is acquired, or substantially all of its assets are acquired, our customer information may be one of the transferred assets to the extent legally permissible. We may also release personal information when we believe that the release of such information is required by law or is necessary to protect the rights, property, or safety interests of Word & Brown, or other Website visitors. Word & Brown may also share personal information, including without limitation, Personally Identifiable Information (PII), Personal Health Information (PHI), and/or the like with other third party companies that we have hired or collaborate with to perform services on our behalf.


This Website may contain hypertext links to other World Wide Web sites which are completely independent of this Website. Word & Brown makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such hypertext links, and any hypertext link to the World Wide Web site of another person or entity shall not in any manner be construed as endorsement by Word & Brown of such person's or entity's World Wide Web site, products or services, and Word & Brown will not be a party to, or in any way monitor any transaction between you and third party providers of products or services. Furthermore, Word & Brown has no control over these sites, and the privacy policy of such sites may not conform to the Privacy Policy or Terms of Use maintained by Word & Brown. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate. Your linking to any other off-site pages or other sites is at your own risk. Your confidential use of these sites cannot be guaranteed by Word & Brown. Word & Brown will not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality with respect to your use of these sites or any information you transmit through such sites.


Cookies are pieces of information that a website transfers to an individual's hard drive for recordkeeping purposes so that we may track site and user activity. The use of cookies is an acceptable industry practice and you will find this practice at most major websites. We, our affiliates, and/or our business partners may use cookies on or through our site. By showing how and when visitors use the site, cookies help Word & Brown to better determine which areas of our Website are popular and which areas are not. Many improvements and updates to the Website are based on such data as total number of visitors and pages viewed. However, usage of a cookie generally is in no way linked to any personal information while on our Website. A cookie cannot be used to access or otherwise compromise the data on your computer’s hard drive. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. The "Help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you have a new cookie, or how to disable cookies altogether. If the user rejects the cookie, it is possible that some parts of our site will not function properly.


Even though we endeavor to ensure that all available procedural safeguards are integrated into our Website and we adhere to the generally accepted standards of security in the industry for the purpose of protecting information provided by visitors to this Website. Transmission of information through our Website has the potential of being unstable, unreliable and insecure. Word & Brown makes every effort to ensure the secure collection and transmission of sensitive user information using industry-accepted data collection and encryption methodologies such as TLS (Transport Layer Security), SSL (Secure Sockets Layer) and FIPS (Federal Information Processing standards); however, there is a risk that such information may be illegally intercepted.


This website is not designed for or intentionally targeted at children thirteen (13) years of age or younger. This website complies with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA, and its accompanying Federal Trade Commission (FTC) regulation, protects the privacy of children using the Internet. Word & Brown does not knowingly collect or solicit information of any kind from children under 13, unless such information is provided by or with the consent of the child's parents or legal guardians. It is possible that by fraud or deception we may receive information pertaining to children under 13. If we are notified of this, we will take reasonable steps to verify the information and obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of information by children under 13, please do so by emailing us at


From time-to-time, we may offer free e-newsletters and send out promotional e-mails as a service to our visitors. We send e-mails only if the user has not opted out from receiving such communications from Word & Brown through its websites or its affiliates.


The Website may contain customized pages or channels to or from third party social media/networking sites and/or links to social media/networking sites. If you use any of these third party social media/networking sites, please be informed that Word & Brown shall only be deemed a passive conduit of information and will not be liable for any information transmitted by or through any of these sites. Any information that is disclosed in and through third party social media/networking sites becomes public information. Please be advised that you should exercise caution before disclosing your personal information via any social media pages or channels, which you do at your own risk. If you chose to do so, you may receive unsolicited emails or "spam.” Word & Brown cannot safeguard the privacy of personal information that is disclosed and can be viewed or accessed online in this manner.


Word & Brown has the right, in its sole and absolute discretion, to update this Privacy Policy at any time without notice. It is your responsibility to review this Privacy Policy for any changes. When this Privacy Policy is updated, we will indicate the date of revision at the top of this privacy page. We encourage you to periodically review this Privacy Policy to remain informed about how we are helping to protect the personal information we collect. Your continued use of the Website and service constitutes your agreement to abide by and be bound by this Privacy Policy, including any updates thereto.


If any provision of this Privacy Policy is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect. No waiver of any term of this Policy shall be deemed a further or continuing waiver of that term or any other term. Word & Brown's failure to assert any right or provision under this Privacy Policy or any other Agreement shall not constitute a waiver of that right or provision. By using this website, you signify your assent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this site any further and exit this site immediately.


If you have any questions regarding this Privacy Policy, the practices of this Website, or your specific dealings with this Website, you can contact the Word & Brown Compliance Division by emailing: or by calling our Help Desk at (800) 939-1377.