Jessica Word is President of the Word & Brown General Agency, the recognized leader in developing and distributing comprehensive health benefit plan models and insurance solutions through licensed brokers.
Prior to taking her current role in 2013, Jessica was Executive Vice President of Operations for the General Agency for seven years, managing small- and mid-sized Group Underwriting, Individual and Family Plan Underwriting, Broker Services, Customer Care, and Plan Maintenance, in addition to Program Management and collaborating with other organization leaders in strategizing new business initiatives for the General Agency.
Jessica’s broad experience working across The Word & Brown Companies has given her great insight into different facets of the insurance industry – leading to the implementation of business process improvements to enhance the consumer and broker experience. She began her career as a Renewal Specialist with CaliforniaChoice, and then worked in sales, claims, and benefits administration. She joined Broker Services in 2003, earning several promotions before her move into General Agency operations and management.
In addition to her leadership role at Word & Brown, Jessica previously served as Vice President of Communications and Public Affairs for the Orange County Association of Health Underwriters (OCAHU).
Jessica’s contributions to the industry led her to be named one of the “Top Women in Benefit Advising” for 2018 by the editors of Employee Benefit Adviser (EBA).
Jessica earned her Bachelor’s degree in Business Administration from California State University, Fullerton, and is a Registered Health Underwriter (RHU).